01Who we are
This website (professionalcrew.net) is operated by Professional Crew IT Services LLC, a media house and technology agency registered in the United Arab Emirates, with its office at Office 823, ADEL AHMED AL WAHEDI BLDG, Al Mararr, Dubai, United Arab Emirates.
Company name in Arabic: بروفيشنال كرو للاستشارات تقنية المعلومات ذ.م.م
In this policy, "we", "us" and "our" mean the company above. We are responsible for the personal data described here. This policy explains what we collect, why, how long we keep it and the choices you have.
02Information we collect
We only collect what we need to answer you and to deliver our services:
- Details you give us – your name, phone number, email address, company name and the content of your message when you contact us by phone, email, WhatsApp or our contact form.
- Client project information – if you become a client: billing details, brand materials, and access to the accounts we manage for you (for example social media, advertising or website accounts).
- Technical information – like most websites, our hosting server records basic data when you visit, such as your IP address, browser type, pages viewed and the date and time of the visit. This is used for security and to keep the site running.
- Comments – if you comment on a blog post, we store your name, email address, website (optional), comment and IP address so we can moderate comments and show your comment.
We do not ask for sensitive personal data (such as health, religious or biometric data) and ask you not to send it to us.
03How we use your information
- To reply to your enquiry and prepare quotes or proposals.
- To deliver the services you hire us for, such as branding, digital marketing, SEO, ad creatives, social media, web design and IT consultancy.
- To send invoices, keep accounting records and meet our legal and tax obligations in the UAE.
- To keep our website secure and working properly.
- To send you news or offers, only if you have agreed to receive them. You can opt out at any time.
We process your data because you asked us to (consent), because we need it to provide a service you requested (contract), because the law requires it (legal obligation), or for our reasonable business interests such as keeping the website secure, always balanced against your rights.
04Contact form and WhatsApp
The contact form on our website does not store your details on our server. When you press "Send via WhatsApp", the form opens WhatsApp with your message filled in, and nothing is sent until you press send in WhatsApp yourself.
Messages sent to us on WhatsApp are handled by WhatsApp (Meta) under its own privacy policy, in addition to this policy.
07International transfers
Some of our service providers (such as Google, Meta and our email and hosting providers) may store data on servers outside the UAE. When this happens we rely on providers that apply appropriate safeguards to protect your information.
08How long we keep it
- Enquiries that do not lead to a project: up to 24 months, then deleted.
- Client and invoice records: for as long as UAE commercial and tax law requires.
- Access to client accounts: removed when the project ends or when you ask us to.
- Blog comments: kept until the comment is deleted.
09How we protect it
We use reasonable technical and organisational measures to protect your data, including a secure (HTTPS) website, limited staff access and strong passwords with two-factor authentication where available. No method of transmission over the internet is 100% secure, but we work to protect your information and will inform you and the relevant authorities of a serious breach where the law requires.
10Your rights
Subject to applicable law, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you can ask us to:
- tell you what personal data we hold about you and give you a copy;
- correct data that is wrong or incomplete;
- delete your data or restrict how we use it;
- stop using your data for marketing, or withdraw your consent at any time;
- send your data to you or another provider in a commonly used format.
To make a request, email us at contact@professionalcrew.net or call/WhatsApp +971 54 312 5090. We may ask you to confirm your identity and will reply within the time required by law.
11Children
Our services are aimed at businesses and are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has sent us their details, please contact us and we will delete them.
12Other websites
Our website links to other websites, such as our social media pages and our own brands (Novo Est). Those websites have their own privacy policies, and we are not responsible for how they handle your data.
13Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.
14Contact us
If you have any questions about this policy or how we handle your data, contact us:
Professional Crew IT Services LLCبروفيشنال كرو للاستشارات تقنية المعلومات ذ.م.م
Office 823, ADEL AHMED AL WAHEDI BLDG, Al Mararr, Dubai, United Arab Emirates
Phone / WhatsApp: +971 54 312 5090
Email: contact@professionalcrew.net